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Legal Terms That Apply to Your Account

Using imoapp means you agree to the terms set out here. Access to our platform and payment services — including bKash, Nagad, and Rocket transactions — depends on your local law and the regions where we operate.

Bangladesh Eligible RegionsbKash, Nagad, Rocket CoveredAccount Holder ResponsibilityPolicy Updates Notified
imoapp Legal Terms That Apply to Your Account
DATA AND SECURITY

How We Handle Your Account Data

We collect the information needed to run your account and process your wallet transactions — your registered name, phone number, and payment records. We do not sell this data to third parties. Cookies on our platform track session state and help us keep your login secure across devices; you can manage cookie preferences in your browser settings. Account data is kept for as long as your account is active and for a reasonable period after closure, as required for financial records. To request a copy of your data or ask us to delete it, contact support through any of the channels above.

Data We Hold Name, contact details, and transaction records linked to your bKash, Nagad, or Rocket deposits and withdrawals.
Cookie Use Session cookies keep your login active. Analytics cookies are anonymous. You can disable non-essential cookies in browser settings at any time.
Account Security Your account uses OTP verification on login. If you notice unrecognised access, change your password and contact support immediately.
Data Requests Request a copy of your personal data or ask for account deletion via the in-app help form or by emailing support directly.
POLICY CONTACT PATHS

Reach Us About Legal or Account Questions

If you have a question about these terms, want to request a copy of your account data, or need to report a policy concern, our support team handles those requests directly. You can reach us by live chat, email, or the in-app help form — all three routes go to the same team.

Live Chat Available through your account dashboard. Connect directly with our support team for account and policy queries during service hours.
Email Support Send your query to our support address from the email on your account. We respond to policy and data requests in writing.
In-App Help Form Find the help form under Account Settings. Use it to submit data access requests, account closure requests, or policy complaints.

Common Questions About These Terms

Straightforward answers to what account holders ask most about legal terms, data rights, and platform access on imoapp.

These terms apply to anyone who opens an account on imoapp. You must confirm that access is permitted under your local law before using the platform.

We post the updated terms on this page and notify active accounts. Using your account after the change date means you accept the revised terms.

Yes. Submit a data access request through the in-app help form or by emailing support from your registered address. We respond in writing.

Deposits via bKash, Nagad, or Rocket are matched against your registered account details. Transactions from unmatched names are held for manual review.

Contact support via live chat, email, or the in-app help form and request account closure. We confirm the closure and retain transaction records as required.

Availability depends on your local law and the regions where imoapp operates. Check what applies in your area before opening or using an account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.